By Bob Shapiro
From time to time, we all do stupid things. Consider what I just did.
My wife and I have matching 2011 Camrys. I needed new brakes on mine last month, so I brought hers into National Tire and Battery (NTB) to check her brakes. When the NTB rep came back to me, he said, “Yes, new brakes, but also new tires and struts & assemblies. Altogether $1500.” Though I had asked for only one item to be checked, they charged me to check all three -$60. “Have work done, and we’ll refund the charge.”
They had told me the tires (by Michelin) were on sale for $95 each, and 2 free with two. “All that was in the $1500 estimate,” which I hadn’t looked at. That was a big mistake!
The mistake came home to roost when I returned a couple of days later to get just the tires for now while the sale was on. You see, what they told me was only part of what they said was in the quote. The special price was only if I also bought the installation package, which priced out at over twice the price of the tires!
I don’t know about you, but I’m both suspicious and trusting. I know there are unscrupulous people out there, ready to cheat me. However, I don’t expect that somebody will look me straight in the face and mislead me.
The bill was for over $600, rather than the expected $190. The work had been done, so I had to pay. But, I had allowed myself to be cheated. All I can do now is complain and recount how I feel that NTB cheated me. And, I WILL recount the story as many times as possible.
Afterthought 1: The tires were BF Goodrich, although the dealer swears up and down that Michelin makes them.
Afterthought : They refused to refund the $60 fee I was expecting.